Monday, 27 October 2014

The Importance of Loyalty and Fairness #HelloRBS

One of the things I found from working in finance for over 10 years is that people really appreciate loyalty and being made to feel like they matter. They also liked to be treated fairly. These were things that I tried to promote to every customer I dealt with; no matter what their query was, I felt I always made them feel valued and important. Now that I've moved on from finance in to education, I hope that the children and families I work with will feel the same.

RBS have just launched their Hello/Goodbye campaign and I thought their video for the campaign shows just how important treating your customers fairly is.

These are qualities that I feel every business should have. If a business looks after me and my family, makes me feel important and offers me great service and deals, then I'll keep my business with them. I'll tell my friends and family which, in turn, helps that business to grow. Loyalty and fairness are very important when it comes to business.

Loyalty and fairness are also very important qualities that I want to instill in my children. I encourage them to remain loyal to their friends and support them, when they are doing well or if they fall out or have an argument. I tell them how important it is to be kind and to say sorry to friends if this happens. Of course, at the same time, I want to teach them that that loyalty should be returned and that friends and family should respect one another.

Being kind and helping each other

I encourage my children to have good manners and treat everyone with respect. They are encouraged to say thank you, to hold open doors for people and to wait their turn. My encouragement recently paid off when Z approached his Karate instructor at Karate camp, unprompted by me and said thank you to him for organising such a great camp. I was super proud of him.

How do you encourage loyalty and fairness with your children?

I’m working with BritMums and RBS on this project and have been compensated. All opinions are my own.

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